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Frequently Asked Question

General

Frequently Asked Questions - Adult Course

Classes

Books

  • Which book will be used in the course? How much does it cost?

    In the adult Spanish courses and for levels A1 to B2, we use the book Aula Internacional Plus, from Editorial Difusión. For level C1 we use the book C de C1, also from Difusión. Books can be purchased at the centre, provided you are taking a course with us, for AED 250 inc. VAT.

  • Is it mandatory to have the papback book?

    No, but it is recommended, as the class will follow the contents of the book.

  • For how many levels will I use the same book?

    Typically, one book can be used for more than one course:

    • Aula Internacional Plus 1: for all A1 levels (A1.1, A1.2 and A1.3)
    • Aula Internacional Plus 2: for all A2 levels (A2.1, A2.2 and A2.3)
    • Aula Internacional Plus 3: for all B1 levels (B1.1, B1.2, B1.3 and B1.4)
    • Aula Internacional Plus 4: for B2.1 (part 1 and part 2)
    • Aula Internacional Plus 5: for B2.2 (part 1 and part 2)
    • C de C1: for all of C1 (C1.2, C1.3, C1.4, C1.5 and C1.6).
  • Can I purchase the paperback book even if I am taking the course online?

    Yes, as long as you are taking a course with us, you will be able to buy the paperback book for AED 250 inc. VAT. If you are in Dubai, you can either come and pick it up at the centre or request a delivery with Careem. If, on the other hand, you are in another Emirate, you can have the book delivered by courier.

Levels

  • How many levels are there in the Spanish language?

    At UCAM we work with the levels of the Common European Framework of Reference for Languages, which divides the language into three main blocks:

    • Beginner: A1(A1.1, A1.2 and A1.3) and A2 (A2.1, A2.2 and A2.3)
    • Intermediate: B1 (B1.1, B1.2, B1.3 and B1.4) and B2 (B2.1 parte 1, B2.1 parte 2, B2.2 parte 1 and B2.2 parte 2)
    • Advanced: C1 (C1.1, C1.2, C1.3, C1.4, C1.5 and C1.6) and C2
  • How many levels should I study in order to have a good knowledge of the language?
    • To travel to a Spanish-speaking country, completing the beginner level would be enough. As a reference, an A2 level is required to obtain the Spanish nationality.
    • To work in a Spanish-speaking country, it is better to complete the intermediate level B1 or B2.
    • To become a Spanish teacher or have native competence, you should complete the advanced C1 or C2 level.
  • I have studied Spanish before, how can I know my level?

    In such case, you can take the Instituto Cervantes' free online assessmen and tell us your results.

    Before we can recommend the best level for you, you must complete the test with an assessment of your spoken Spanish, by means of a telephone call (5-10 minutes) with one of our teachers. Feel free to contact us with your availability to schedule a call.

  • Is the placement test compulsory to take a course?

    No, this is only necessary if you already have some previous knowledge of Spanish, so that we can recommend the best level for you.

    Alternatively, you may know some Spanish but want to start from scratch, and in that case, you would not have to take the placement test either.

  • How many levels can I complete in one course?
    • If you take the General Spanish Course (60 Hours) you will be able to do one level of the Common European Framework of Reference for Languages, for example, A1.1 and A1.2.
    • If you take the Regular Spanish Course (30 Hours) you will be able to do one sublevel of the Common European Framework of Reference for Languages, for example, A1.1.
    • If you take the Intensive Spanish Course (24 Hours) you will be able to do one sublevel of the Common European Framework of Reference for Languages, for example, A1.1.
    • In private lessons, in order to complete one sublevel of the Common European Framework of Reference for Languages you must receive at least 18 hours of classes.

    More information

  • How much will I learn in one course?

    In our courses, teachers work on the four language skills: listening, speaking, reading, and writing. You will be able to communicate easily in all four ways right from the beginning. For example, after the first subleve, A1.1, and starting from scratch (the alphabet, numbers, etc.), at the end of the course you will be able to: introduce yourself, ask others what they do for a living, express yourself in simple sentences in the present tense, etc. You will learn something new in every class.

Attendance

Exam

Certificates

  • Will I get a certificate at the end of my course?

    Will I get a certificate at the end of my course? After passing the final exam, you can get a Certificate of Achievement, specifying the hours, level (according to the Common European Framework of Reference for Languages) and grade obtained. Please write an email to administration to request it (espanol@ae.ucam.edu).
    If you plan to continue studying, you can request the certificate at the end of the last course you take, as the higher levels include the lower ones.

  • How valid are the certificates obtained at UCAM Spanish Institute?

    The diplomas obtained at the centre may serve as accreditation of the level obtained for your CV, for a job, for some educational centres, etc.

    But if you need an official certificate, you can take the official Spanish exam,DELE.

  • Can I get a certificate even if I do not pass the final exam?

    Can I get a certificate even if I do not pass the final exam? Yes, in such case you will get a Certificate of Completion of the course. Please write an email to administration to request it (espanol@ae.ucam.edu).

Registration

Frequently Asked Questions - Children courses

Classes

Books

  • Which book will be used in the course? How much does it cost?
    • In our courses for non-native speakers, different books are used depending on age and level: Clan, Reporteros, and Lola y Leo, recommended by the Instituto Cervantes. The price is AED 250 inc. VAT.
    • In our native children’s courses, we use books from the Santillana publishing house, which are used in Spanish and Latin American schools. The price is AED 200 inc. VAT.
  • For how long is a book used?

    The same book is usually used for a whole academic year, from September to June. Therefore, if you bought it in September, you will not have to buy a new one until the following academic year. If your child starts school in January, you will need to buy the book, as they will use it until June.

  • Should I purchase the paperback book even if my child is taking the course online?

    The paperback book is recommended even for online classes, as the class will be based on the book, though complemented with other activities and games. To purchase the book, you can either come and pick it up at the centre or, if you are in Dubai, request a delivery with Careem. If you live outside of Dubai, you can have the book delivered to any Emirate via courier —you will be informed of the cost prior to shipment.

Levels

Attendance

Exam

Certificates

  • Do children get a certificate at the end of the term?

    After passing the final exam in June —when the level is completed—, you can request a Certificate of Achievement, specifying the hours, level (according to the Common European Framework of Reference for Languages) and grade obtained. Please contact administration to request it (espanol@ae.ucam.edu).
    If your child is planning to continue studying, you can request the certificate at the end of the last course taken, as the higher levels include the lower ones.

  • Are the certificates obtained at the UCAM Spanish Institute valid ones?

    The diplomas obtained at the centre may serve as accreditation of the level obtained for some universities (please check the criteria of each school), for your child's future CV, etc.
    But if they need an official certificate, they can take the official Spanish exam DELE Escolares.

  • Can children get a certificate even if they do not pass the final exam?

    Yes, in such case you will get a Certificate of Completion of the course. Please contact administration to request it (espanol@ae.ucam.edu).

Registration

Frequently Asked Questions - Private Lessons

Classes

Packages of private lessons

  • What are the available packages of private lessons?

    There are 3 packages of private lessons (excluding the 1-hour sample class):

    • 6-hour class package
    • 12-hour class package
    • 20-hour class package

    These hours can be distributed as desired. For instance, a 6-hour package can be divided into 3 classes of 2 hours each, or in 4 classes of 1.5 hours each session. The schedule and structure of the classes must be determined before the start of the lessons.

  • How long are private classes supposed to be?

    UCAM recommends that classes last a minimum of 1.5 hours for optimal learning (with the exception of the sample class), but they can be extended according to preference, e.g., 2 hours per session. However, in no case shall classes be less than one hour.

  • How many people can share an hour package of private lessons?

    Two adults or two children can share a package of hours, but only if both have the same or similar levels.

    UCAM does not recommend that a class be shared between an adult and a child (even if they are both beginners) as each one has a different learning style.

Books

  • Is it compulsory to purchase the book for private lessons?

    As a general rule, it is recommended to use the book for both adult and children’s classes. For the DELE exam preparation classes, we do not have books for sale, but the teachers have all the necessary materials.
    If the private lessons are to prepare for a specific exam or to reach the level requested by the school or university, we recommend using the materials of the corresponding examining centre or institution.

  • Which book will be used in each case? How much does it cost?
    • In the adult private lessons and for levels A1 to B2, we use the book Aula Internacional Plus, from Difusión. For level C1 we use the book C de C1, also from Difusión. Books can be purchased at the centre, provided you are taking a course with us, for AED 250 inc. VAT.
    • In private classes for non-native children depending on the level, we use the Clan, Lola y Leo or Reporteros books, recommended by the Instituto Cervantes. They cost AED 250 inc. VAT.
    • In private classes for native children we use books from the Santillana publishing house, used in schools in Spain and Latin America. The price is AED 200 inc. VAT.
  • Is it mandatory to have the paperback book?

    No, but it is recommended as the class will follow the contents of the book.

  • Can I purchase the paperback book even if I am taking the course online?

    Yes, as long as you are taking a course with us, you will be able to buy the paperback book. You can either come and pick it up at the centre or request a delivery with Careem. If you live outside Dubai, you can have the book delivered to any Emirate via courier.

Levels

Attendance or Cancellation

  • I will not be able to attend a private class. What do I do?

    You must communicate this to your teacher and UCAM via the WhatsApp group created for this purpose or by email.
    Cancellation of the class must be notified 24 HOURS in advance in order to reschedule the class to a new date.

    Failure to give 24-hour notice will result in the class being deducted from the total package of hours, i.e., the session will be charged for.

Certificates

  • Will I get a certificate at the end of my private lessons?

    If you want a Certificate of Achievement, you must take at least 18 hours of private lessons (both adults and children) and sit the exam for the level taken.
    This certificate shall specify the hours, level (according to the Common European Framework of Reference for Languages) and grade obtained. Please contact administration to request it (espanol@ae.ucam.edu).
    If you plan to continue studying, you can request the certificate at the end of the last level studied, as the higher levels include the lower ones.

  • How valid are the certificates obtained at UCAM Spanish Institute?

    The diplomas obtained at the centre may serve as accreditation of the level obtained for your CV, for a job, for some educational centres, etc.

    But if you (or your child) need an official certificate, you can take the official Spanish exam, DELE o DELE Escolares.

  • Can I get a certificate even if I do not pass the final exam?

    Yes, in such case you will get a Certificate of Completion of the classes. Please contact administration to request it (espanol@ae.ucam.edu).

Registration

Payment

  • When and how do I pay for private lessons?

    TAll private lessons, without exception, must be paid for BEFORE the start of the classes. Once payment has been received, we will assign the right teacher and schedule the first class.
    You can pay by payment link, bank transfer, credit/debit card or cash at our centre.